feeling
A. Introducing operating system and service differentiation
- Each product management system: By raising the efficiency of inventory control and sales management, higher ratios of product rotation and less cost of sales management and operating cost
→ Higher competitiveness
C. Promotion strategy: Continuous leaflet advertisement, raising recognition, advertisement in the same si
operly perform their tasks based on Charter for customers in every months. They plan to Establish a new capital and labor culture based on coexistence : providing management information, On-site Management Briefing
4.4 Style
Top management has priority to happiness of employee. They think employee should feel happy to achieve customer satisfaction. CEO of Seoul metro is an innovative person w
말을 하지 않음
Make each customer feel special
-성을 붙여서 부른다
-유쾌하고 긍정적으로 고객을 대한다
Always keep customer promises
-주인의식을 갖고 고객의 문제를 해결하라
Recover
-실수는 인간의 몫이고 , 복구는 신의 몫이다.
think like the customer
-고객이 기대하는 것 이상을 제공하라
Operation Management in the service sector?
All about creating a good experience for customers!
How can you create a good experience?
Facility location and facility layout
Facil
ity location:
Availability of production inputs
Marketing factors
Manufacturing environment
Local incentives
International location considerations
How can you create a good experience?
Feel comfortable
Ⅰ. 서 론
현대인은 직간접적으로 정신병에 시달리고 있으며, 고민을 혼자 해결할 수 없어 남의 도움을 받아야 한다. 따라서 사람은 사회적 동물이기 때문에 혼자 모든 일을 처리해 나갈 수 없기 때문에 남의 도움을 받고 살아가는 상생적인 삶을 살아야 한다. 즉, 우리 인간은 혼자서 자기 성장을 달
opers are difficult to guarantee profits.
2) Purpose of Research
In the situation that mobile app몶s market continues to grow and paid-app몶s profits are fallen, it is difficult to explain such phenomena because the existing studies of mobile apps are only focus on acceptance factors. Therefore, we try to validate the research on the basis of Stimulus-Organism-Response model throug
Operating Subway Lines 1 to 4 in the highly dense Metropolitan area of Seoul, we transport an average of 4 million people each day, or 45% of the daily metropolitan subway riders on these lines, as of December 2012. With competitive passenger transport volumes and fare revenue advantages over our competitors, boast the world's fourth largest number of passengers.
Since the opening of Line1 in 19
인간의 행동은 주로 개인의 성격에 의해 결정된다. 레비는 성격에 관심을 갖게 되는 것은 인간이 어떤 개체이고, 어떻게 해서 그렇게 되었으며, 무엇 때문에 그렇고, 어떻게 하면 그가 변할 것이며, 그들이 서로 어떻게 다르소, 현재와 미래의 행동은 이럴 것이라고 설명하기 위함이라고 하였다. (Levy,1970
Summary
This report is the review of UNIQLO, a leading casual apparel retailer in the world. UNIQLO is known for its high quality, fashionable clothes and affordable price. This report will discuss the reasons behind UNIQLO’s success, popularity and how it makes use of Information Technologies to compete among its competitors. This report is to examine the organization structure, value chain a
권한위임은 리더의 권한 중 일부를 떼어 부하직원에게 주는 '분배‘의개념이 아니라 직원 개개인의 영향력을 더욱 '확대'해나가는 과정
- 한쪽이 권한을 주고, 한쪽이 권한을 받는 제로섬(zero-sum) 게임이아니며, 권한을 위임할수록 리더와 직원 모두의 권한이 확장
- 권한위임을 통해 부하직원이 성공